How we work.

1. We see people as people.

We genuinely care about others and see them as individuals, not objects or obstacles. We treat everyone with kindness and respect.

2. We accept responsibility.

We hold ourselves accountable for our actions and avoid blaming. We regularly ask ourselves, “How might I be part of the problem?” and “How can I be more helpful?”

3. We are eager to improve.

We become experts in our work and boldly embrace change. Our curiosity leads us to continually look for new and better solutions—we keep moving forward.

4. We do nothing alone.

We are enthusiastically collaborative by sharing information with others who can benefit and by seeking the expertise of others. We help each other succeed.

5. We are excellence-driven.

We realize that hard work is necessary to achieve excellent results. We sweat the small stuff and strive to exceed expectations.

6. We play.

We enjoy our work, understand the importance of play to the creative process, and make fun a priority in our workplace.

7. We communicate with care.

We use honest, direct, timely, and courteous communication. We assume positive intent—seeking first to understand, then to be understood.

8. We are organized.

We understand the importance of preparation, process, and documentation in the workplace and coordinate our work to help others do their work.

9. We love great ideas.

We embrace a human-centered design process—selecting, developing, and supporting the best solutions even when they aren’t our own.

10. We enrich lives.

Above all else, we work to improve lives through the products and services we offer. These lives include our coworkers, patients, clients, vendors, and the loved ones of all.